Flea Prevention Products
We will provide support for any product purchased at our clinic. We are unable to refund, return, or otherwise guarantee a product that was purchased at another store, or online. If you have an issue with the product purchased through us please call our staff to discuss your concern further. If you are concerned the product is ineffective, please first read through the other flea prevention and treatment information on our website to work through any possible complicating factors.
We thank you for supporting local businesses as this fosters growth of the community and neighborhood more-so than buying from large corporations or online. We take great pride in being part of the Charlotte community and want to continue to provide you and your pet with high quality services for years to come.
We do encourage purchasing your choice of flea and heart worm prevention at our clinic for the following reasons;
- We will provide in-person recommendations based on your specific needs
- Products purchased online may not have been handled properly during shipment/delivery, thus affecting their safety and effectiveness
- We can not provide support for products purchased online (such as returns, side effects etc)
- Certain products such as Trifexis/Comfortis will not be authorized through online retailers, because Elanco (the company that makes these products) has advised veterinarians not to do so. The Elanco company is fighting against so called "grey-market" sales via their "track and trace" product labeling, and does not directly sell to online stores. This means that the online stores are acquiring these products in a "grey-market" fashion (ie, not illegally, but unethically), and the company is trying to combat this activity. Please let us know if you have further questions about this policy.
Flea/tick products we carry in the clinic
- Oral: Trifexis (kills fleas, includes heart worm prevention), Comfortis (kills fleas), Sentinel (sterilizes fleas, does not kill & includes heart worm prevention), Nexgard (flea and tick)
- Topical: Vectra, Frontline Tritak
- Oral: Comfortis
- Topical: Vectra 3D, Revolution (includes heart worm prevention), Frontline Tritak